EXCEPTIONAL OUTSOURCED MEDICAL VIRTUAL ASSISTANTS

Tailored to Meet the Unique Needs of Medical Offices

PRACTICE AREAS

OUR SERVICES

Appointment Scheduling & Management

Streamline patient scheduling, confirmations, and cancellations with expert virtual assistants who keep appointment books full and organized, reducing no-shows and maximizing your time with patients.

Patient Intake & Follow-up

Assist patients from the initial intake process through follow-up calls and check-ins, enhancing patient experience and satisfaction while keeping your office running smoothly.

Medical Billing & Coding Assistance

Get support with medical billing and coding to ensure accurate processing and timely reimbursements, helping your practice maintain financial health.

Medical Transcription

Our virtual assistants transcribe doctors’ notes, consultations, and other recordings quickly and accurately, making documentation easier to access and manage.

Insurance Verification

Electronic Health Record (EHR) Management

Verify patient insurance coverage and benefits ahead of appointments, ensuring seamless billing and reducing complications for both patients and staff.

Keep patient records updated and organized by allowing virtual assistants to assist in managing and updating EHR systems, so you have more time to focus on patient care.

OUR VISION

ABOUT US

Founded in Charleston, SC, Coastal Virtual Staffing is dedicated to providing premier virtual support solutions for medical practices across the region. With a team of specialized medical virtual assistants, we understand the unique demands of healthcare environments and work seamlessly to enhance your office’s efficiency and productivity.

Our virtual assistants are carefully selected for their expertise, reliability, and understanding of medical office protocols. From appointment scheduling and patient intake to billing and records management, we offer a range of services designed to reduce administrative burdens so your team can focus on what matters most—providing exceptional patient care.

At Coastal Virtual Staffing, our mission is to empower medical professionals with the tools and support needed to run a smooth, efficient practice. We’re more than just an outsourced solution; we’re your trusted partner, committed to helping you achieve new levels of operational excellence. Let us take care of the details so you can focus on making a difference in your patients' lives.

ATTORNEYS

How We Work

We begin with a complimentary consultation to understand your unique business needs, goals, and challenges. This helps us tailor our services to fit your requirements perfectly. During this phase, we gather information about the tasks you want to delegate, your preferred communication style, and any specific skills or expertise required.

Based on your needs assessment, we carefully match you with a virtual assistant who possesses the right skills, experience, and personality to complement your business. Once matched, we facilitate an introduction between you and your VA to ensure compatibility and establish a rapport.

Your assigned VA undergoes a thorough onboarding process where they familiarize themselves with your business operations, tools, and systems. We assist in setting up necessary access to tools and platforms, ensuring your VA is equipped to start working efficiently from day one.

We believe in maintaining open lines of communication. Our team conducts regular check-ins with both you and your VA to ensure everything is running smoothly. We encourage feedback from both parties to continuously improve the working relationship and address any concerns promptly.

If you're ready to experience the benefits of outsourcing tasks to a dedicated virtual assistant, contact us today for your free consultation! Let us help you reclaim your time and focus on what truly matters—growing your business.

CONTACT